FAQ

Citizen charity foundation supports the fighters of the Armed Forces of Ukraine who lost their limbs as a result of the war in Ukraine. The objective of the new program is to help the military of Ukraine and empower them to live a full life by way of prosthetics in the forefront medical institutions worldwide.

We also continue supporting the children deprived of parental care, by way of providing case-by-case assistance.

Citizen charity foundation provides complex medical support to the fighters at all stages – from preparation to the operation, during the implant stage and until further rehabilitation with the psychological support to the new living circumstances.

In order to be able to efficiently support the military, we are allocating the money we receive in the following directions:

  • Medical expenses for prosthetics, further treatment and rehabilitation of the servicemen.
  • Support of the operational work of the foundation (such as salaries, etc) - no more than 20% of the donated amount.

We do. As our Citizen charity foundation simply would not be able to exist without our team of committed employees. The soldiers we support deserve the best support and the best people to provide such assistance.

Volunteers and our friends help the foundation in their free time to support us and to minimize the costs.

The "Citizen" charitable foundation was established in 2012. You can check legal documents in the corresponding section.

We are grateful to everyone, be it an individual or a legal entity, who decided to support Citizen charity foundation. There are many methods in which you can make a contribution to help the AFU by way of fundraising money for supporting our warriors.

Please, visit our donations page to learn more on how you could contribute. Every UAH 10 matter in helping t

The following institutions support our foundation helping the military:

● National Health Service of Ukraine

● Northern Interregional Department of the National Health Service of Ukraine

● Ministry of Veterans Affairs of Ukraine

● Coordinating Council on the ATO Veterans' Affairs of the Ministry of Veterans' Affairs of Ukraine

You can easily apply with the Citizen charity foundation using this link. We will review the request and contact you using the contact details provided.

If you have ideas and suggestions for the operation of the Citizen charity foundation, do not hesitate to email us at info@ctzn24.com

1.    If the donation was made by a BANK CARD on the Foundation's website, the first 6 and last 4 digits of the card number*, date, time, amount and currency of the donation are displayed in the OUR REPORTS section on the Foundation's website in real time. 

* If the donation was made via the Apple Pay mobile payment system, the digits of the card number in the OUR REPORTS may differ from the digits of your card number, as the Apple Pay system uses card number encoding for security purposes. In this case, you can check the display of the donation in the OUR REPORTS by date, time, amount and currency of the payment.

2.    If the donation was made via Monobank or to a PrivatBank card, the amount of the donation can be seen respectively in the Monobank App or in the PrivatBank App  in real time. 
In the OUR REPORTS section of the Foundation's website, all incoming payments to the Monobank or to a PrivatBank card are displayed once a day in one line respectively «Банка Монобанка» (Monobank Jar) or «Карта Приват Банка» (PrivatBank card) as the total amount in accordance with the daily incoming payments to the Foundation's account from the Monobank Jar or via PrivatBank Card .

If you do not have the Monobank App or  PrivatBank App, you can check the crediting of your donation to the Jar by sending a request to the Foundation by e-mail: info@ctzn24.com, indicating the date, time and amount of your donation. We will verify the data with the bank's data and reply to you about the crediting of your donation.

3.    If a donation is made by BANK TRANSFER, the crediting of the fund's to the Foundation account can be seen in the OUR REPORTS section on the Foundation's website 1-3 days after the donation was made. 
If a donation is received from a legal entity or a self-employed individual (private entrepreneur), the name of the payer is indicated in the OUR REPORTS. When BANK TRANSFERS are credited from individuals, the column "Payment Type" in the OUR REPORTS indicates: "An individual", date, amount and currency of the payment.
 

Yes, we are aware of the state program.

Prosthetics at the expense of the state budget, in particular, is regulated by the resolutions of the Cabinet of Ministers of Ukraine No. 321 dated 05.03.2012 and No. 518 dated 01.10.2014.

1. Our organization exists to support, rather than oppose, the state prosthetics program.

Our goal is to provide the military not only with modern prosthetics, but also with quality rehabilitation and psychological assistance. Only a complex of these measures can ensure the successful use of a prosthesis.

2. Despite the fact that significant funds are allocated in the state budget for the provision of prosthetic and orthopaedic devices, we assume that as a consequence of the war, the number of people in need of prosthetics is constantly increasing and the burden on the state budget is also growing.

In addition, the cost of components for prostheses is rising (as most of them are manufactured abroad). Therefore, we must all help the state to ensure that there are no veterans with mobility issues left after the war.

3. The Foundation helps people who have been injured and for various reasons (e.g. citizenship, lack of status/document of a war veteran) are not entitled to prosthetics at the expense of the state budget.

4. There are individual cases when the equipment offered at the expense of the state budget is not satisfactory or there is a need for a specific prosthesis (for a specific type of activity).

!!! Therefore, we would like to emphasize once again that the Citizen Charitable Foundation, namely the Cyborgs Program, exists to support, rather than oppose, the state prosthetics program.
 

We have several levels of reporting:

1. Legislative level
We operate within the legal framework: regularly reporting to tax authorities and other regulatory bodies.

2. Public level
All information is available on our website:

  • monthly financial reports,
  • details of every donation received,
  • stories of the heroes you help,
  • photo reports from places where your support works,
  • payment instructions — so every donor can see exactly where their contribution went.

You can view the reports here: https://ctzn24.com/en/reports

3. Personal level
For regular donors, partner organizations, and businesses, we prepare detailed reports — with copies of applications, contracts, invoices, receipts, and work completion certificates.

Anyone can request a full report for a specific fundraiser — just write to us at info@ctzn24.com

4. Independent audits and accreditations
Our foundation has been accredited and certified by international platforms CAF America and GlobalGiving, and is also successfully accredited on the Ukrainian fundraising platform dobro.ua, where it holds the status of an aid operator.

For us, transparency means respect!

After severe injuries, life does not return to normal in a few months. Spinal injuries, traumatic brain injuries, and multiple amputations change a person’s body and way of living forever. Rehabilitation in such cases is not a single stage — it’s a long journey, sometimes lasting years. With pauses, doubts, and small steps forward. And without it, recovery simply doesn’t happen.

The state rehabilitation system is important. It provides a starting point. But its capabilities are limited. The care packages have strict timeframes and limits that don’t reflect the real complexity of such injuries. And the body cannot always “fit” within those formal boundaries. That’s why rehabilitation must continue after the state-funded stage — either at the family’s own expense or with the help of donors. Otherwise, the process stops just when it starts to show results.

There’s another issue that’s not always discussed openly. Not every public facility has enough specialists or resources to treat severe injuries. Some professionals left the country during the war. The equipment is often outdated. Meanwhile, this level of rehabilitation requires specialized expertise, experience, and a team that works daily with such cases. For example, the team at the Western Rehabilitation and Sports Center focuses specifically on spinal injuries, TBIs, and amputations. The results speak for themselves. They’re not accidental — they’re systematic.

For people with these kinds of injuries, continuity is critical. Rehabilitation cannot tolerate long breaks. Even a few weeks without therapy can stop progress — or worse, reverse the hard-won gains. Muscles weaken. Skills are lost. Motivation fades. And the person is once again left alone with their body.

That’s why we often combine different approaches — state programs and charitable support. Not for comfort, but to preserve results. To ensure the person is always under the supervision of specialists. To ensure they’re working toward recovery, not simply lying at home waiting for the next chance.

Long-term and costly rehabilitation is not a luxury. It’s a necessity. It’s the only way not just to restore a person’s physical capabilities — mobility, independence, body control — but also to restore their sense of belonging. That they are not sidelined, not isolated, but moving forward with others. That life goes on and their place in it hasn’t been lost. Even if it looks different now.